How can we help?
From importing your item list to sharing the final report: find help with counting, reviewing and exporting in StockScan.
How do I start a free or fixed inventory?
Open Lists and create a new inventory. For a fixed inventory, select a checklist in XLSX, CSV or TSV format. You can also use Fixed inventory from file in Data. Review the preview, then create your list.
How do I import product data?
Open Data → Product master data and choose your XLSX or CSV file. It needs an EAN or item number; names and units can be added. Review the preview before importing. Import manufacturer and supplier mappings separately via Manufacturer mappings.
Why can’t I complete a fixed inventory?
Every required item must be counted or explicitly skipped. Open the required-item review, count remaining items or choose to skip them. A counted quantity of zero is different from a skipped item.
How do I reuse the same checklist?
Choose Reset counts from the fixed inventory menu and confirm. The checklist stays in place. Counts, comments and skip decisions are cleared; additional items are removed. Export your report beforehand if you need to keep it.
How do I export inventory?
Open Data, select the list to export and choose an export format. CSV is free and unlimited. Pro adds enriched Excel (.xlsx) exports. Save or share the file using the system share sheet.
Is Excel import free?
Yes. You can import product data and fixed checklists from Excel (.xlsx) files without Pro. CSV export is also free and unlimited. Exporting Excel (.xlsx) reports requires Pro. The free version allows one active inventory with up to 100 distinct items.
How do calculations and duplicate scans work?
Enter an expression such as 7 × 8; StockScan calculates 56. When capturing an existing item, you can add to or replace its quantity. Check the selected unit. Pro Fast Scan supports configurable direct count steps.
The camera isn’t recognising a code. What can I do?
Check StockScan’s camera permission in iOS Settings. Light the full code evenly and hold the camera steady. You can also enter an item number manually in Capture.
How do I use Apple Watch?
Select an item on iPhone to count on your paired Watch. Pro can send an entire inventory using the list action Send count list to Watch. Let the devices sync pending counts before completing the inventory.
How do I enable iCloud?
Open Settings and the iCloud sync section. With Pro, you can enable it voluntarily. Use the same iCloud account on your own devices. Inventories remain usable locally; imported product and manufacturer master data does not sync.
How do I restore Pro?
Open StockScan Pro in Settings and choose Restore purchases. Use the Apple account that made the original purchase. For Family Sharing, also check Apple’s family settings. Manage your subscription in your Apple account settings.
Which languages does the app support?
StockScan is available in English, German, French, Spanish, Italian, Portuguese (Portugal), Dutch and Polish. Choose a language in the app’s Settings or use the system language. This website is available in English and German.
What’s included for free?
One active inventory with up to 100 different items, free or fixed counting, quantity calculations, master-data imports, completion, history, unlimited CSV exports and the Apple Watch single-item counter.
What’s the difference between free and fixed inventories?
A free inventory captures the items you find. A fixed inventory starts with an imported checklist. Every required item must be counted or explicitly skipped before completion. Additional items are marked separately.
Can I work with Excel and CSV?
Yes. XLSX and CSV import is free within the Free limits. Import product and manufacturer data from XLSX or CSV. Fixed checklists also support TSV. CSV exports are free and unlimited; enriched Excel reports require Pro. Export Numbers documents to XLSX or CSV first.
Does StockScan work without internet?
Core inventory works offline. Purchases, restores and optional iCloud sync need a connection to Apple services. Watch counts are queued when the connection is interrupted.
Which devices are supported?
StockScan runs on iPhone and iPad with iOS or iPadOS 18 and later. The paired Apple Watch companion requires watchOS 10 or later. Live Activities, Dynamic Island and Apple Intelligence also depend on device support and system availability.
What happens if I cancel Pro?
Existing inventory data remains readable and exportable as CSV. Free limits apply again to new lists and items. Pro features such as XLSX and iCloud sync require an active entitlement. Eligible previous buyers of the paid app keep permanent Pro access.
Still need a hand?
Email us with your app version, device and the steps that lead to the issue. You can voluntarily create a technical diagnostic report in Settings and review it before sharing. Only include information needed for your request.
stockscansupport@gmail.com ↗